Return Policy

This policy applies to paid service planning engagements offered through Kneeactive and is designed to be clear, fair, and practical for New Zealand clients.

Scope confirmation period

Clients may request scope clarification within the initial onboarding window to ensure shared understanding before full implementation planning begins.

Cancellation terms

Cancellation requests are reviewed based on work already delivered, booked facilitation time, agreed milestones, and any contractual notice terms.

Adjustment options

Where suitable, we may offer scope adjustments, phased scheduling, or service-credit alternatives to preserve project value.

Refund review process

Refund eligibility is evaluated case by case according to contractual commitments, completed deliverables, and documented communication history.

Consumer law context

Where services are supplied to consumers in New Zealand, this policy operates alongside rights available under the Consumer Guarantees Act 1993 that cannot be excluded by contract.

Dispute handling

If a concern arises, contact us first for resolution. We will review your request in good faith and provide a written response with available options.

Data and records

Financial and service records are retained for legal and accounting compliance periods, then managed securely according to internal retention standards.

Contact for policy requests

Write to team@kneeactive.world or call +64273153453. Postal address: 7 Florence Close, Queenstown Hill, Queenstown 9300, New Zealand.