Privacy Policy

This policy describes how Kneeactive handles personal information collected through kneeactive.world in line with the New Zealand Privacy Act 2020 and internationally recognised privacy principles.

Information we collect

We may collect your name, email address, enquiry details, consent preferences, and technical interaction data required for site operation and security monitoring.

Why we process data

We process data to respond to enquiries, operate and secure our website, improve service communication quality, and meet legal or regulatory obligations.

Lawful basis

Our lawful bases include consent, legitimate business interests, and compliance with legal obligations under applicable New Zealand and international frameworks.

Data retention

Contact submissions are retained only as long as reasonably needed for request handling, quality follow-up, and statutory record-keeping, then securely deleted or de-identified.

Your rights

You may request access to and correction of personal information, and where applicable request deletion, restriction, objection, or portability. You may withdraw consent for consent-based processing at any time.

Security measures

Security controls include encrypted data transmission, access controls, role-limited systems, and regular review of operational safeguards.

Cross-border processing

Where service providers are located outside New Zealand, we apply contractual and operational protections designed to maintain appropriate privacy safeguards.

Complaints and regulator contact

If you believe your privacy rights have been affected, contact us first so we can investigate promptly. You may also contact the Office of the Privacy Commissioner in New Zealand.

International standards contact

For privacy requests, contact Kneeactive at 7 Florence Close, Queenstown Hill, Queenstown 9300, New Zealand, email team@kneeactive.world, phone +64273153453.